Terms and Conditions

1. Acceptance of Terms and Formation of Agreement

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("you" or "User") and AdviceBuddyAI, Inc., a company with its principal office at 329 Primrose Rd Ste 117053, Burlingame, CA 94010-4093, United States, operating the online platform branded as AdviceBuddy.ai (the "Company," "AdviceBuddy.ai," "we," "us," or "our").

These Terms govern your access to and use of:

• (a) the website located at www.advicebuddy.ai (the "Website"); and
• (b) the AdviceBuddy mobile apps, and the wellness self-checks, calming activities, activity plans and any related functionality, content, subscription plans, or services made available through the Website or the apps (collectively, the "Services").

By accessing, browsing, registering for, submitting information to, or otherwise using any part of the Services, you affirmatively acknowledge that you have read, understood, and agree to be bound by these Terms, together with any policies, notices, or disclosures referenced herein or made available through the Services.

If you do not agree to these Terms, you must not access or use the Services. Your sole remedy is to discontinue use of the Website and Services.

2. Corporate Identity, Ownership, and Platform Control

AdviceBuddy.ai is a proprietary software platform owned and operated exclusively by AdviceBuddyAI, Inc. AdviceBuddy.ai functions as a product name and brand of the Company and does not represent a separate legal entity.

All contractual relationships arising from or relating to the Services are entered into solely between you and the Company. No affiliate, employee, contractor, technology provider, or third party shall be deemed a party to these Terms unless expressly stated otherwise.

The Company retains full and exclusive authority over:

• the operation, architecture, and configuration of the Services;
• the introduction, modification, limitation, or withdrawal of features;
• pricing, subscription models, and access levels; and
• the Company's regulatory, compliance, and risk positioning.

Nothing in these Terms shall be construed as creating any partnership, joint venture, fiduciary relationship, agency relationship, or professional engagement between you and the Company.

3. Definitions and Rules of Interpretation

For purposes of these Terms, the following definitions apply:

• "Check-in" means the self-check made up of standard published questionnaires described in Section 27.
• "AI Output" means any activity plan wording generated by artificial intelligence from a User's check-in score levels, as described in Section 29.
• "User Input" means any answer, rating, choice, or information voluntarily submitted by a User through the Services.
• "Free Services" means portions of the Services made available without payment, subject to limitations.
• "Paid Services" means subscription-based or fee-based access to enhanced features or expanded usage.
• "Mental Wellness Content" means general informational content relating to stress, emotional well-being, or feelings of being overwhelmed, provided in a non-clinical context.

Headings are included for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa. The term "including" shall mean "including without limitation."

4. Description and Scope of the Services

The Services provide general wellness self-checks and calming activities. Users answer standard published questionnaires about stress, anxiety and low mood by tapping answers (there is no free-text conversation), see their results as readings from 1 to 100, and are offered calming activities such as breathing, grounding and simple games. Depending on the User's plan, check-in questions and activity steps may also be presented as pre-recorded audio or video.

The Services also include a suggested activity plan (Section 27), a personal safety plan, a directory of independent licensed therapists, and, for organisation plans, an administrator dashboard that shows anonymous group totals only (Section 27). The Services do not include an open-ended chat, conversational advice, counselling or therapy.

The Services:

• operate solely on a user-initiated basis;
• score answers using fixed published methods, without artificial intelligence;
• do not involve real-time human monitoring or review of answers (answers suggesting a risk of self-harm automatically show crisis resources, as described in Section 7); and
• are intended to function as an informational and self-help resource, not as a decision-making tool.

The Company makes no representation that the Services will be continuously available, error-free, or suitable for any particular purpose. The Company reserves the right to modify, suspend, or discontinue any aspect of the Services, in whole or in part, at any time, with or without notice.

5. AI-Generated Content and System Limitations

Check-in scores are calculated by fixed rules, not by artificial intelligence. On some plans, and only with your separate consent, the wording of your suggested activity plan is generated by artificial intelligence from your score levels (Section 29). Any such wording is generated by software, not by a person.

AI Outputs:

• are generated probabilistically based on patterns in data;
• may contain inaccuracies, omissions, or inappropriate suggestions;
• may produce different outputs for similar inputs; and
• do not reflect the opinions, advice, or views of the Company.

You remain solely responsible for how you interpret, evaluate, and use any AI Output. The Company does not guarantee the accuracy, reliability, or suitability of any AI Output for your circumstances.

8. Eligibility, Age Requirements, and Geographic Responsibility

The Services are intended solely for individuals who are legally capable of entering into binding contracts.

By using the Services, you represent and warrant that:

• you are at least 18 years of age (or the age of majority in your jurisdiction, if higher);
• you have the legal capacity to enter into these Terms; and
• your use of the Services does not violate any applicable law, regulation, or professional obligation in your jurisdiction.

The Services are offered to adults in the United States. They can technically be reached from other countries, but the crisis resources shown are United States services (with a link to international helplines at findahelpline.com), and the therapist directory lists only therapists licensed in the United States. The Company does not represent that the Services are appropriate, lawful, or available for use in all jurisdictions. You are solely responsible for determining whether access to or use of the Services is permitted under the laws applicable to you.

The Company reserves the right to restrict or refuse access to the Services in any jurisdiction or to any User at its discretion.

9. User Accounts and Access Credentials

Certain features of the Services may require you to create an account or provide identifying information.

Where accounts are offered or required:

• you agree to provide accurate, current, and complete information;
• you are responsible for maintaining the confidentiality of your login credentials; and
• you are solely responsible for all activity that occurs under your account.

You must promptly notify the Company of any unauthorized access to or use of your account. The Company is not responsible for losses or damages resulting from unauthorized use of your account, except to the extent required by applicable law.

The Company may suspend or terminate accounts that are inactive, inaccurate, or used in violation of these Terms.

10. Free Services and Limited Access Features

The Company may make certain portions of the Services available at no charge ("Free Services").

Free Services:

• are provided on an as-available basis;
• may be subject to feature limits (for example, how many past results or activities are available); and
• may be modified, restricted, or discontinued at any time without notice.

You acknowledge that Free Services are provided primarily for evaluation and general use and that no reliance, entitlement, or continuity rights attach to such access.

The Company makes no guarantees regarding the availability, performance, or accuracy of Free Services.

11. Paid Services, Subscriptions, and Billing Terms

Certain features of the Services are offered on a paid subscription basis ("Paid Services").

Subscription Structure

Paid Services may be offered on a recurring subscription basis (monthly, annual, or otherwise) or as one-time purchases, as described at the point of sale.

By purchasing Paid Services, you authorize the Company (or its payment processors) to charge the applicable fees, taxes, and charges using your selected payment method.

Auto-Renewal

Unless otherwise stated, subscriptions automatically renew at the end of each billing period until cancelled. You may cancel your subscription in accordance with the instructions provided through your account or at checkout.

Pricing Changes

The Company may change pricing or subscription terms prospectively. Any changes will apply at the start of the next billing cycle unless otherwise required by law.

12. Refunds, Cancellations, and Chargebacks

Except where required by applicable law, all fees are non-refundable once paid.

You acknowledge that:

• access to Paid Services begins immediately upon purchase; and
• digital services are deemed delivered upon access.

Refunds, if any, are granted solely at the Company's discretion or where mandated by consumer protection laws applicable to your jurisdiction.

Unauthorized chargebacks or payment disputes may result in immediate suspension or termination of access to the Services.

13. User Obligations and Acceptable Use

You agree to use the Services responsibly and in compliance with all applicable laws.

You must not:

• rely on the Services for medical, clinical, legal, or emergency decision-making;
• submit content that is unlawful, abusive, threatening, or harmful;
• use the Services to encourage or facilitate self-harm or harm to others;
• attempt to manipulate, probe, or reverse engineer the Services or any AI model used by them; or
• use automated tools, scraping, or excessive querying that interferes with the Services.

The Company may investigate and take action against any use that it reasonably believes violates these Terms or poses legal, reputational, or operational risk.

14. User Inputs, Content License, and Platform Use Rights

You retain ownership of any User Input you submit through the Services.

However, by submitting User Input, you grant the Company a non-exclusive, worldwide, royalty-free license to:

• process and analyze User Input, and store the User Input described in the Privacy Policy (for example, check-in answers, scores and activity plans);
• generate your scores and suggested activity plan;
• operate, maintain, and improve the Services; and
• create de-identified and aggregated statistics for operating and improving the Services, as described in the Privacy Policy.

You decide what to share. The check-in in Section 27 asks about your mood, anxiety, stress and thoughts of self-harm; you choose whether to take it, and it is only stored with your consent.

The Company does not guarantee confidentiality of User Input beyond its obligations under applicable data protection laws and its Privacy Policy.

15. Intellectual Property Rights and Platform Ownership

All rights, title, and interest in and to the Services, including the Website, apps, software, algorithms, interfaces, designs, trademarks, logos, and all related intellectual property, are owned by or licensed to the Company. The check-in questionnaires are published works of their authors and are used as described in Section 27.

Nothing in these Terms transfers or assigns any intellectual property rights to you. Except for the limited right to access and use the Services in accordance with these Terms, no license or right is granted, whether expressly or by implication.

You may not copy, modify, distribute, sell, sublicense, lease, reverse engineer, decompile, or otherwise exploit any portion of the Services without the Company's prior written consent.

AI Outputs are licensed to you solely for your personal, non-commercial use in connection with the Services and remain subject to these Terms.

16. Third-Party Services, Tools, and Dependencies

The Services may rely on or integrate with third-party technologies, infrastructure providers, payment processors, analytics tools, or AI model providers ("Third-Party Services").

The Company does not control and is not responsible for:

• the availability, performance, or security of Third-Party Services;
• interruptions or failures caused by Third-Party Services; or
• the acts or omissions of third-party providers.

Your use of any Third-Party Services may be subject to separate terms and policies imposed by those providers. The Company disclaims all liability arising from your use of Third-Party Services.

How AdviceBuddy uses AI and other technology providers, and what they receive, is described in Section 29 and in the Privacy Policy. Payments are processed by Stripe on the website, and by Google Play or the App Store in the mobile apps.

Third-party analytics and advertising tools (Google Analytics and the Meta Pixel) are optional and load only if you accept cookies, as described in Section 26, Cookies and Analytics.

17. Privacy, Data Protection, and Regulatory Alignment

The Company's collection, use, and processing of personal data are governed by its Privacy Policy, which is incorporated by reference into these Terms.

AdviceBuddy.ai is a general wellness platform, not a healthcare provider. Check-in answers may be sensitive health information; they are collected only with your consent and handled as described in the Privacy Policy and, where it applies, our Consumer Health Data Privacy Policy.

While the Company implements reasonable safeguards consistent with applicable data protection laws, no system is completely secure. You acknowledge and accept the inherent risks of transmitting information over the internet.

How we use cookies and analytics, and how you can accept, decline, or change your choice, is described in Section 26, Cookies and Analytics.

18. Confidentiality and User Disclosures

Your use of the Services is not covered by the legal confidentiality or privilege that applies to a therapist, doctor or lawyer. This does not change how we handle your data, which is described in the Privacy Policy.

You acknowledge that:

• User Inputs are processed automatically;
• any AI Output is generated by software from limited information (Section 29); and
• absolute confidentiality cannot be guaranteed.

You are solely responsible for deciding what information to submit through the Services and assume all risks associated with such disclosures.

19. Service Availability, Modifications, and Beta Features

The Services are provided on an "as available" basis. The Company does not guarantee uninterrupted access, error-free operation, or compatibility with any particular device or system.

The Company may:

• modify or discontinue features;
• impose usage limits;
• introduce experimental or beta functionality; or
• suspend the Services temporarily or permanently,

at any time and without liability.

Beta or experimental features are provided without warranties and may be changed or withdrawn at any time.

20. Suspension and Termination

The Company may suspend or terminate your access to the Services immediately, without notice, if it reasonably believes that:

• you have violated these Terms;
• your use creates legal, regulatory, or reputational risk; or
• continued access is no longer commercially or operationally viable.

Upon termination:

• your right to access the Services ceases immediately; and
• Sections intended to survive termination shall remain in effect.

The Company shall not be liable for any losses arising from suspension or termination.

21. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND RELIABILITY.

THE COMPANY DOES NOT WARRANT THAT: THE SERVICES WILL MEET YOUR EXPECTATIONS; AI OUTPUTS WILL BE ACCURATE OR APPROPRIATE; OR USE OF THE SERVICES WILL RESULT IN ANY PARTICULAR OUTCOME.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR EMOTIONAL DISTRESS, LOSS OF DATA, OR LOSS OF PROFITS.

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY EXCEED THE GREATER OF: (a) THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (b) USD $100.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY.

23. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and contractors from and against any claims, losses, damages, liabilities, and expenses arising out of:

• your use of the Services;
• your reliance on AI Outputs;
• your violation of these Terms; or
• your violation of any applicable law or third-party rights.

This obligation survives termination of your access to the Services.

24. Governing Law and Tiered Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict-of-law principles.

Before initiating any formal legal proceeding, the parties agree to first attempt to resolve any dispute informally and in good faith. You agree to notify the Company in writing of any dispute by writing to AdviceBuddyAI, Inc., 329 Primrose Rd Ste 117053, Burlingame, CA 94010-4093, United States (or by email to support@advicebuddy.ai) and providing a brief description of the dispute and the relief sought. The Company will use reasonable efforts to respond within thirty (30) days of receipt of such notice. No mediation or arbitration may be initiated unless this informal resolution process has been attempted in good faith.

If the dispute is not resolved through informal discussions within thirty (30) days, the parties agree to submit the dispute to non-binding mediation before a mutually agreed mediator. Unless otherwise agreed, mediation shall be conducted remotely or within the United States, shall be confidential, and each party shall bear its own costs, with the mediator's fees shared equally. If the dispute is not resolved through mediation within sixty (60) days of the mediator's appointment, either party may proceed to binding arbitration.

Any dispute not resolved through informal resolution or mediation shall be finally resolved by binding arbitration administered by a recognized arbitration institution in the United States and conducted by a single arbitrator in the English language. The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to these Terms, including any questions regarding their interpretation, applicability, or enforceability. To the maximum extent permitted by law, you waive any right to bring claims in court or to have a jury trial, except where such waiver is prohibited by applicable law.

Nothing in this Section shall prevent the Company from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or platform security. You waive any objection to venue or forum based on inconvenience or forum non conveniens.

25. General Provisions

Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Assignment

You may not assign these Terms without the Company's prior written consent. The Company may assign these Terms freely.

Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements or understandings.

Waiver

Failure to enforce any provision shall not constitute a waiver.

Contact

For questions about these Terms, please contact us at support@advicebuddy.ai

26. Cookies and Analytics

With your permission, we use two third-party tools that set cookies in your browser. They run only on our public pages (such as the homepage, pricing, Teams and our guides), never once you sign in or use the Services, and never on check-in, score, plan, activity, account, checkout or crisis pages:

• Google Analytics: to understand which pages people visit and how they move through the site.
• Meta Pixel: to measure whether our ads on Facebook and Instagram lead people to our public pages. We do not send Meta or Google sign-ups, purchases or any health information.

Neither tool loads until you choose "Accept" in the cookie banner. If you decline, or your browser sends a Global Privacy Control signal, they don't load at all. You can change your choice at any time with "Cookie settings" at the bottom of any page or in your account settings. If you withdraw consent, cookies these tools already set stay in your browser until they expire or you clear them.

We also use Vercel Analytics and Speed Insights, which measure page visits and loading speed without cookies and without identifying you.

Your check-in answers, scores and activity ratings are never sent to Google, Meta, or any analytics tool.

27. Wellness Check-ins, Scores and Plans

The Services include a wellness check-in based on standard published screening questionnaires: PHQ-2/PHQ-9 for low mood (Kroenke, Spitzer & Williams), GAD-2/GAD-7 for anxiety (Spitzer, Kroenke, Williams & Löwe) and PSS-4 for stress (Cohen, Kamarck & Mermelstein). Each check-in also asks whether you have had thoughts of harming yourself and, if so, a few follow-up questions from the Columbia Suicide Severity Rating Scale screener (Posner et al.). Your answers are turned into readings from 1 to 100 using the questionnaires' published scoring and cut-offs, and a suggested activity plan.

• Check-ins, readings and plans are general wellness and screening tools. They are not a diagnosis, medical advice, treatment, or a substitute for care from a licensed professional. We do not claim that any activity improves or treats any condition.
• With your consent, we store your answers, readings and plans so you can see them over time on "My wellness". How many past results you can see depends on your plan; older results stay in your account. You can withdraw consent in Settings, download your data, or delete it by deleting your account at www.advicebuddy.ai/delete-account.
• Your plan is built from your check-in results. On Premium, and only with your separate consent, its wording may be written by AI from your score levels (Section 29); otherwise our standard plan is used.
• If your access to AdviceBuddy is provided by your employer or another organisation, that organisation's administrator can see your email address, whether you have joined and when you last used AdviceBuddy, plus anonymous totals for the whole group that are only shown once at least 5 members have taken part. They cannot see your own answers, scores or safety plan, and they are never told if an answer suggests you may be at risk.
• If your answers suggest you may be at risk of harming yourself, or your scores are in the highest range, we show you crisis resources (and, where appropriate, a safety plan and a suggestion to see a professional). We do not monitor answers in real time and we do not contact emergency services or anyone else on your behalf. If you are in danger, call 911 or 988.
• The optional safety plan you write is saved only on your device. We do not receive or store it.
• Calming activities and before/after ratings are general wellness activities, not treatment. Ratings are a record of how you said you felt, not a measure of effect.

28. Free Trial

New subscribers receive a free trial of 7 days. You add a payment method at checkout, we remind you by email about 3 days before the trial ends, and you are charged the plan price when the trial ends unless you cancel before then. Paid plans then renew automatically each month or year until you cancel; you can cancel any time in Settings and keep access until the end of the period you have paid for. Each account, and each organisation administrator for Teams plans, can receive one free trial; later subscriptions start without a trial.

29. Artificial Intelligence and Third-Party Data Processing

1. Limited AI Processing. AdviceBuddyAI, Inc. ("AdviceBuddy") may use third-party technology providers to support its wellness services. For score-based activity plans, AdviceBuddy intends to limit submitted information to the minimum categories reasonably required, excluding direct account identifiers and free-text conversations under the redesigned workflow.
2. Sensitive Information. Assessment answers, screening scores, risk indicators and related records may constitute sensitive personal or consumer health information. AdviceBuddy shall collect, use and disclose such information in accordance with applicable law, the Privacy Policy and any legally required separate notices or authorizations.
3. Purpose and Vendor Controls. AdviceBuddy shall maintain reasonable administrative, technical and contractual protections for personal information made available to service providers, including appropriate confidentiality, restricted access, security and downstream processing provisions, as applicable.
4. Retention. Personal information shall be retained according to disclosed retention criteria, applicable service-provider commitments, legal obligations and documented exceptions. No specific vendor deletion period or zero-retention setting is guaranteed unless confirmed and accurately disclosed.
5. Wellness and AI Limitations. AdviceBuddy provides self-checks and general wellness activities, not a medical diagnosis, psychotherapy, medical treatment or an emergency-response service. Screening results and automated recommendations should not replace evaluation by a qualified healthcare professional.
6. Incidents and Changes. AdviceBuddy shall maintain procedures for evaluating suspected unauthorized access or disclosure and making any notifications required by law. Material changes in processing, providers or disclosures shall be reflected in updated notices and, where required, additional consent.